Frequently Asked Questions
Everything you need to know about shopping at XOCHI'S GIFT SHOP
What are your shipping times and costs?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location. Shipping costs are calculated at checkout based on weight and destination.
Can I include a personalized message with my gift?
Absolutely! During the checkout process, you will find a 'Gift Message' field where you can write a custom note. We will print this on a beautiful card and include it with your package at no extra charge.
What is your return policy for gift items?
We want you to be completely satisfied. You can return most unused and unopened items within 30 days of delivery for a full refund. Please note that personalized or perishable items are final sale.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our reach to more countries in the near future, so stay tuned for updates.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.